UNIT 1
Activity 1: A business card
Activity 2: An e-mail introducing yourself
To: All Employees
From: Ana Gutierrez
Subject: Nice to meet you
Hello everyone,
My name is Ana Gutierrez and I am the new administrative assistant. I'm 17 years old and I'm originally from Jaen. My previous job was with an enginering company near Madrid. I'm looking forward to meeting you all and working with you.
Best wishes,
Ana
UNIT 2
Activity 1: An e-mail providing directions to a meeting
To: Mr Jake
From: Ana Gutierrez
Subject: Meeting- eight January
Dear Mr Jake,
I would like to confirm our meeting on eight January in our offices. The offices are situated in forgotten tower. When you go into the building the reception desk is on your left and the lift is opposite the desk. Our offices are on the first floor. Turn right when you get out of the lift. My office is room 587. It is the fourth room on your left.
I look forward to seeing you,
Ana Gutierrez
Activity 2: An office plan description
To: Ms Murphy
From: Mr Robinson
Subject: Office plan
Dear Ms Murphy,
Welcome to Adele's Textiles. We're pleased to have you join our company. The plan of our offices is attached to help you get around at the end. Please feel free to come by the Administrative Department to ask any questions you may have. As you can see, my office is on the seventh floor. Turn left when you out of the lift. It's at the end of the corridor, on your right.
Good luck,
Mr Robinson
Administrative Director
officeplan.jpg
UNIT 4
To: moraloffice@gmail.com
From: anagutierrezacebuche@gmail.com
Subject: order office supplies
Dear Juan,
Our company is looking for supplies of office supplies. We would be so grateful if you could send us a quote for the products listed below:
30 boxes rubbers 30 packets of large envelopes
10 boxes red pens 4 folders
15 packets of blue pencils
Our payment terms are twenty days after the date of delivery and the delivery date must be no later than Monday, eighth July.
Sincerely,
Ana Gutierrez
Chief Accountant
UNIT 5
HOTEL ANA
31 Granados Street, Jaén, Spain 23640
Tel: 953415683 Fax: 953418745
Date: tenth July
To: Mr Smith
Fax nº: 011325993274
From: Ms Maria
Nº of pages, including this page: 4
Subject: Order an equipment
*****
If you haven´t received the pages, please contact me.
Ana Gutierrez
extension 547
UNIT 6
Ms Rosa Parras
Senior Administrative Assistant
Modern Bank
3, Beneficiados Street
Jaen, Torredelcampo, 23640
UNIT 5 Y 6: SPEAKING
Unit 9
To: Marketing Department, Management
From: Ana Gutierrez
Subject: Meeting - the second of April
Dear All,
I would like to schedule a meeting to discuss our recent marketing figures.
We'd like to hold the meeting on Wednesday, the second of April, from 17.00 till about 19.00; in the second-floor conference room. I hope this is convenient for you all. Please confirm your participation or let me know if there are any problems.
Regards,
Ana Gutierrez
Director of Marketing
Unit 10
An e-mail accepting an invitation to a meeting
To: Francis Palomo
From: Ana Gutiérrez
Subject: Re: Department Meeting - eighth July
Dear Francis,
Thank you for your e-mail regarding the meeting on Friday, eighth July, at 12.00. I'd like to confirm my attendance. Would you like me to send you a report on the sales I've made since the beginning of June?
Sincerely yours,
Ana Gutiérrez
Sales Department
An e-mail declining an invitation to a meeting
To: Francis Palomo
From: Ana Gutiérrez
Activity 1: An e-mail providing directions to a meeting
To: Mr Jake
From: Ana Gutierrez
Subject: Meeting- eight January
Dear Mr Jake,
I would like to confirm our meeting on eight January in our offices. The offices are situated in forgotten tower. When you go into the building the reception desk is on your left and the lift is opposite the desk. Our offices are on the first floor. Turn right when you get out of the lift. My office is room 587. It is the fourth room on your left.
I look forward to seeing you,
Ana Gutierrez
Activity 2: An office plan description
To: Ms Murphy
From: Mr Robinson
Subject: Office plan
Dear Ms Murphy,
Welcome to Adele's Textiles. We're pleased to have you join our company. The plan of our offices is attached to help you get around at the end. Please feel free to come by the Administrative Department to ask any questions you may have. As you can see, my office is on the seventh floor. Turn left when you out of the lift. It's at the end of the corridor, on your right.
Good luck,
Mr Robinson
Administrative Director
officeplan.jpg
UNIT 4
To: moraloffice@gmail.com
From: anagutierrezacebuche@gmail.com
Subject: order office supplies
Dear Juan,
Our company is looking for supplies of office supplies. We would be so grateful if you could send us a quote for the products listed below:
30 boxes rubbers 30 packets of large envelopes
10 boxes red pens 4 folders
15 packets of blue pencils
Our payment terms are twenty days after the date of delivery and the delivery date must be no later than Monday, eighth July.
Sincerely,
Ana Gutierrez
Chief Accountant
UNIT 5
HOTEL ANA
31 Granados Street, Jaén, Spain 23640
Tel: 953415683 Fax: 953418745
Date: tenth July
To: Mr Smith
Fax nº: 011325993274
From: Ms Maria
Nº of pages, including this page: 4
Subject: Order an equipment
*****
If you haven´t received the pages, please contact me.
Ana Gutierrez
extension 547
UNIT 6
Ms Rosa Parras
Senior Administrative Assistant
Modern Bank
3, Beneficiados Street
Jaen, Torredelcampo, 23640
UNIT 5 Y 6: SPEAKING
Loli: Good morning, Miss
Anna
Ana: Good morning,
Loli
Loli: What tasks do we
have today, Miss Anna? I see that you have installed the new photocopier
Ana: Yes, the first
thing I will do is showing you how to use it
Loli: OK, I remember that
Mr. Smith is waiting for the new product catalogue
Ana: Correct. Remember
that he wants it in colour
Loli: OK, Miss Anna. What
is the button to turn on the photocopier?
Ana: It is this small
icon, put the document here and enter the number of copies
Loli: Ok, this is great! ,
with the old photocopier I had to make photocopies one by one
Ana: Yes, the new
technologies help us to simplify the tasks
Loli: Where do I change
the paper size?
Ana: It is easy, do
you see these icons A4 and A3?
Loli: Yes
Ana: Just click the
size desired and ready
Loli: OK, and to make
photocopies in colour?
Ana: Press this button
that indicates colour
Loli: OK, thank you
Ana: After making the
photocopies you send a fax to the commercial director of the furniture
Loli: Do we have his fax
number?
Ana: It is programmed
in the fax
Loli: OK, perfect
Ana: When you send the
fax write a welcoming letter to our new customer
Loli: Do you know the
address?
Ana: Yes, it is in
this envelope
Loli: OK, I see the name,
street and city but I don’t know the postcode
Ana: OK, I’ll get it
for you
Loli: Anything else, Miss
Anna?
Ana: Yes, at twelve
o'clock; you must have prepared this package. It is urgent
Loli: Shall I phone the
courier company?
Ana: No, I phoned
yesterday
Loli: OK, right
Ana: Loli, don't forget to
check the incoming mails and save them, then you distribute them
Loli: OK, and these
documents on the desk, are for filing?
Ana: Yes, the cabinet
is next to the window
Loli: OK, Miss Anna; does the computer work
today?
Ana: Yes, you should
delete the junk mail
Loli: Oh! Yes, because the
computer stopped working entered due to a virus. Anything else, Miss Anna?
Ana: No, that’s all
Loli: OK thank you, Miss Anna
Ana: You are welcome
UNIT 7: SPEAKING
UNIT 9: SPEAKING
Ana: Hello, is that Mrs Duglas? I'm Ana Gutierrez, Geraldine's administrative assistant.
Loli: Hello, Ana. What can I do for you?
Ana: I'm trying to schedule a meeting with all the directors.
Loli: When is the meeting going to take place?
Ana: We'd like to hold the meeting on the twenty-fourth of January. Are they free on this day?
Loli: Just a minute, I will check the calendar of company... No, they are in Leeds.
Ana: I see. Would Tuesday, on twenty-third of January, be convenient for them-at three o'clock in the afternoon?
Loli: Great! I don't think that'll be a problem. Where is the meeting?
Ana: It's going to be at the Palace Hotel.
Loli: The Palace Hotel? Remind me, where is it?
Ana: It's Queen Street, opposite the train station.
Loli: Ok, thanks.
Ana: Goodbye.
Loli: Bye-bye.
UNIT 7: SPEAKING
Ana: Good morning, Greenford Lawyers, Ana speaking. How can I help you?
Loli: Good morning. I'm Ms Erena. Could you put me through to Jenny Gold, please?
Ana: I'm sorry. Jenny Gold is at lunch at the moment.
Loli: When will she return?
Ana: She returns at six o'clock.
Loli: Ok, please; could you tell Jenny to call me back? It's very urgent.
Ana: Perfect. Would you like to leave a message?
Loli: Yes, please could you tell Jenny that the meeting is tomorrow?
Ana: Ok, perfect. Could you repeat your surname, please?
Loli: Ms Erena.
Ana: Could you spell that, please?
Loli: E-R-E-N-A
Ana: Thank you, very much. And could you give me your phone number, please?
Loli: My number is 234-5106.
Ana: Thank you. I will call you back as soon as Ms Jenny returns. Thank you for calling. Have a good day.
Loli: Thank you. Goodbye.
UNIT 8: SPEAKING
UNIT 8: SPEAKING
Loli: Good afternoon, Raymond Electricians, how can I help you?
Ana: Good afternoon, I'm calling from Sugar Sweets Factory, can I speak to Sam Raymond, the electrician, please? I have an electric problem.
Loli: I'm sorry, Sam Raymond is working in the hospital the city at the moment. What's the problem?
Ana: We have a power cut in the factory. I need an electrician urgently.
Loli: OK, I will send Alex Raymond, another electrician from our company. He will be there in about thirty minutes.
Ana: OK, thanks very much.
Loli: Thanks for your call. Have a good day!
Ana: Thank you, goodbye.
UNIT 9: SPEAKING
Ana: Hello, is that Mrs Duglas? I'm Ana Gutierrez, Geraldine's administrative assistant.
Loli: Hello, Ana. What can I do for you?
Ana: I'm trying to schedule a meeting with all the directors.
Loli: When is the meeting going to take place?
Ana: We'd like to hold the meeting on the twenty-fourth of January. Are they free on this day?
Loli: Just a minute, I will check the calendar of company... No, they are in Leeds.
Ana: I see. Would Tuesday, on twenty-third of January, be convenient for them-at three o'clock in the afternoon?
Loli: Great! I don't think that'll be a problem. Where is the meeting?
Ana: It's going to be at the Palace Hotel.
Loli: The Palace Hotel? Remind me, where is it?
Ana: It's Queen Street, opposite the train station.
Loli: Ok, thanks.
Ana: Goodbye.
Loli: Bye-bye.
Unit 9
To: Marketing Department, Management
From: Ana Gutierrez
Subject: Meeting - the second of April
Dear All,
I would like to schedule a meeting to discuss our recent marketing figures.
We'd like to hold the meeting on Wednesday, the second of April, from 17.00 till about 19.00; in the second-floor conference room. I hope this is convenient for you all. Please confirm your participation or let me know if there are any problems.
Regards,
Ana Gutierrez
Director of Marketing
Unit 10
An e-mail accepting an invitation to a meeting
To: Francis Palomo
From: Ana Gutiérrez
Subject: Re: Department Meeting - eighth July
Dear Francis,
Thank you for your e-mail regarding the meeting on Friday, eighth July, at 12.00. I'd like to confirm my attendance. Would you like me to send you a report on the sales I've made since the beginning of June?
Sincerely yours,
Ana Gutiérrez
Sales Department
An e-mail declining an invitation to a meeting
To: Francis Palomo
From: Ana Gutiérrez
Subject: Re: Department Meeting - Thirtieth December
Dear Francis,
I've just received your mail regarding the meeting on Monday, thirtieth December. Unfortunately, I'll be tied up that day with visitors from our Thai office. Can we reschedule for the following day - Tuesday, thirty-first December? I apologise for the inconvenience.
Ana Gutiérrez
Director of R & D
UNIT 10: SPEAKING
Ana: Hello Loli. How are you?
Loli: Hello; oh, very good. Are you enjoying the exhibition?
Ana: Yes, I am. There are many very interesting stands here, especially the ones about realistic paintings.
Loli: Yes, these pictures are fantastic.
Ana: In the second gallery, you find the best pictures on this type of art. I want to go to the History Museum now. How do I get there?
Loli: Yes, turn left as you go out of the Exhibition Centre. At the traffic lights turn right and go straight Forest Road, pass five junctions and on the left. You will see the building.
Ana: Thank you, goodbye.
Loli: Goodbye.
UNIT 11: SPEAKING
Ana: (Call)
Loli: Hello, Fashion World, Loli speaking. How can I help you?
Ana: Hello, my name is Ana. I'm calling from Magic Electrics. The air-conditioner arrived with some problems.
Loli: I'm sorry to hear that. First, can you give me your customer number, please?
Ana: Yes, it is ME 357.
Loli: Thank you. Have you got the invoice in front of you? What's the number?
Ana: It's 007865.
Loli: What seems to be the problem?
Ana: The cooling system doesn't work.
Loli: I see, what is the model of air-conditioner?
Ana: The model is Z18.
Loli: Don't worry. We will send you a technician in twenty minutes.
Ana: Thank you. I prefer a new air-conditioner.
Loli: Perfect. No problem. We will send another one.
Ana: When will it arrive?
Loli: It will arrive tomorrow for the afternoon.
Ana: Thank you for your attention.
Loli: Thanks for trusting us. Goodbye. Have a good day.
Ana: Goodbye.
Unit 11
A letter of complaint
UNIT 11: SPEAKING
Ana: (Call)
Loli: Hello, Fashion World, Loli speaking. How can I help you?
Ana: Hello, my name is Ana. I'm calling from Magic Electrics. The air-conditioner arrived with some problems.
Loli: I'm sorry to hear that. First, can you give me your customer number, please?
Ana: Yes, it is ME 357.
Loli: Thank you. Have you got the invoice in front of you? What's the number?
Ana: It's 007865.
Loli: What seems to be the problem?
Ana: The cooling system doesn't work.
Loli: I see, what is the model of air-conditioner?
Ana: The model is Z18.
Loli: Don't worry. We will send you a technician in twenty minutes.
Ana: Thank you. I prefer a new air-conditioner.
Loli: Perfect. No problem. We will send another one.
Ana: When will it arrive?
Loli: It will arrive tomorrow for the afternoon.
Ana: Thank you for your attention.
Loli: Thanks for trusting us. Goodbye. Have a good day.
Ana: Goodbye.
Unit 11
A letter of complaint
William and Helen Department Store
35 Granados Street
Torredelcampo
8th July, 2019
Dear Ms Rosa,
We ordered 105 chairs for our office on 1st July. The invoice number is 32035.
Unfortunately, we only received 53 chairs and have found one of them to be faulty. Please look into the matter as soon as possible.
Thank you,
Ana Gutierrez
Senior Administrative Assistant
William and Helen Department Store
A response to a letter of complaint
Department Store
William and Helen
Building 3
Torredelcampo
10th July, 2019
Dear Ms Francis,
Thank you for your letter of 8th July. We apologise for the inconvenience and have sent you 53 chairs by special delivery. We are also offering you a 20% discount on your next purchase from our company. We appreciate your business and look forward to providing you with the best of service.
Sincerely yours,
Ana Gutierrez
Customer Service
Department Store
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